FAQs
If your question is not answered please send me an email here and I’ll get back to you. If you send a message via Instagram or Facebook I may miss it, email is best - cheers ears!
ORDERS, SHIPPING & RETURNS
Do you make everything in your shop?
Yes & No. If it’s original art, yes, it’s 100% made by me and shipped from the studio. But if it’s mugs, apparel, pillows or phone cases, No, it will be printed once your order is submitted and paid for then shipped directly to you.
What’s your refund policy?
Unfortunately as a sole trader I can not afford to offer refunds on orders. If your order is coming directly from the studio I can cancel your order within 24hrs of ordering however there will be no refunds issued after that period. Orders that come to you directly from my printing partners can be replaced if they are faulty but not for change of mind or incorrect size so please be sure before you make your order. If there are any issues please email me and I will try to remedy any issues with you.
I DO NOT OFFER REFUNDS
When will my order ship?
2-5 days from your order date is my usual turn around time!
It’s just me creating/running this joint so if orders are high there may be a longer turn around but I will definitely keep you up to date if there’s any issues, thanks for your patience and support.
PLEASE ALLOW 1-3 WEEKS FOR AUS ORDERS
PLEASE ALLOW 4-6+ WEEKS FOR INTERNATIONAL ORDERS
My order arrived damaged or I believe it is missing
Please let me know via email! You can send me an email via the link above or to helloangelarthelp@gmail.com, please include your order # and contact details. I will reply to you ASAP! If it’s damaged in transit it can generally be replaced or if it is missing it may have been returned to me so we can sort it out. I do not offer refunds, however I will do my damnedest to figure it out for you.
Why is shipping so expensive to my country?
Unfortunately shipping anything more than a letter from Australia is EXPENSIVE! I have made the shipping as affordable as I can. Another option is buying a product that doesn’t ship from me, it could be a more affordable/faster option e.g phone case, homewares or apparel. All products that don’t ship from my studio will be labelled so in the description.
There are customs fees on my package.
❋ PLEASE BE AWARE OF YOUR COUNTRY’S CUSTOM CHARGES ❋
For example, the UK/EU charge VAT (a percentage of your order depending on where you are) on some orders. I, Hello Angel Art & Illustration is not responsible for these taxes. If you choose not to pay, it will be mailed back to me and I will refund you less 10% restocking fee and associated shipping costs. If these costs are more than your purchase then unfortunately we both lose, so please check your countries custom charges!
GENERAL INFORMATION
Where are you from?
I am a New Zealander by birth and lived there till 2011 when I first moved across the ditch to work in Sydney, Australia as a graphic designer. Since then my family and I have been back and forward a few times but have been settled here in Nelson Bay, New South Wales since mid 2016. I actually love moving but hate the packing up part, I think I could live anywhere as long as I could make art.
Can I get your work tattooed?
Wow! Yes, if you love my work enough to commit it to your skin for life then go for it, I’d love to see it. There’s no charge for you to use the artwork I have already out in the world (you are welcome to purchase the tattoo donation listing in the shop if you want to give me something for it but it is not necessary) or we can talk about a special commission.
Is your work available for licensing?
It certainly is! I have a wonderful team that works through all the details that I don’t have the time or knowledge for. If you know what you want and all the ins and outs you can contact Russ here or look at my folio online at Artlicensing International. If you want to talk with me first please send me an email to helloangelart@gmail.com.
Do you do commissions?
Maybe. Email me with your requirements and I’ll let you know if I think it could work.
Can I come to your studio?
Yes! You will find my studio inside the Salamander Bay Recycling Centre grounds at 360 Soldiers Point Road, Salamander Bay, NSW 2315, Australia. Check-in with me vis email or send me a DM through my socials to be sure I will be there.
Do you still sell/make colouring books?
Yes, I do. I no longer have a publisher but I do occasionally release books that I print and sell via Amazon. I also have published some undated diaries /journals set up in the way I like to note take. You can find them along with my previously published books here.
360 Soldiers Point Road, NSW, 2315 Australia
Hello Angel Art Studio / Shop
The studio is situated inside the grounds of the Salamander Bay Recycling Centre.
If you can't see my sign you can ask at the main counter.
Will open by appointment if requested, please use email or DM through socials.
Hours
Thursdays 10am - 4pm
Sat/Sun 10am - 2pm
Email
helloangelart@gmail.com